Privacy Policy

Last updated: March 2026

At RENALVOS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our store.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Phone number
  • Email address (raykovaa12@outlook.com)
  • Shipping and billing address
  • Payment details (only when necessary)
  • Device and browsing information (IP address, browser type, pages visited)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you regarding your order
  • Provide customer support
  • Improve our website and services
  • Send updates, promotions, or offers (if applicable)

3. Cash on Delivery (COD)

For Cash on Delivery orders, your information (name, phone number, and address) may be shared with our delivery partners to ensure successful delivery.

4. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with:

  • Shipping and logistics partners
  • Payment providers
  • Marketing or analytics tools (to improve performance)

5. Data Protection

We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time

To do so, contact us at:
📧 raykovaa12@outlook.com

7. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyze traffic
  • Personalize content

You can disable cookies in your browser settings.

8. Third-Party Services

We may use third-party tools (such as Shopify, analytics, or advertising platforms) that may collect data according to their own privacy policies.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

📧 Email: raykovaa12@outlook.com